Tech Support FAQ's
New Computer/Data Transfer
- If you are adding a new computer to your existing
network, you do not need to install Office Center on an
individual machine; all machines should be networked to
your server. Please see
- If you have a new computer and want transfer your
Office Center data to a new machine please follow the
instructions below. The version date of your Office
Center master CD will be the version you are installing
on your new machine. If you have purchased any updates
after your original purchase of Office Center, you can
install the most current update after you have installed
your master installation CD. Be sure to close out of
Office Center before installing an update.
- For security purposes, Office Center will prompt you
to call our Offices to "Register" the program. This will
happen any time the program is installed on a new
machine. Give us a quick call for your verification
number. Note: you must be in front of your computer to
register. You will have eight times to access the
program before you are blocked. We are open 9-5
Monday-Friday Pacific Standard Time. (800)729-4445.
- Locate your Office Center Master installation CD.
- On the new computer, insert the CD into the drive,
in a moment it should begin to run the installation
(click install or continue)
- After Installation is complete open Office Center
- Take your back up from your old machine and restore
it on your new machine (if you don't know how to make a
back up, click here
- To restore your back up data on your new machine,
plug your USB port device into your machine
- Go into Office Center to the opening screen and
select "Disk Options" on the toolbar
- Select "Restore A Previous Back Up"
- A warning message will come up telling you that you
are about to overwrite your current information.
- If you are ready to proceed, click "Yes".
- Check the appropriate boxes for the programs you are
going to restore
- Where it reads
"Restore From What Location", type in
the drive letter for this machine's USB drive, then
colon, then back slash. For example: E:\ (there is a
difference between forward slash and back slash on your
keyboard) Check that the information is there by going
into Accounts Receivable. If not, please read
Troubleshooting Back up/ Restore problems
Registration is a normal function of Office Center. If
you are getting a message to call Emerging Technologies for
a registration, this has occurred for the following reasons:
- You ordered the software within the last three
- You ordered a replacement Master installation
program CD within the last three months
- You are running on a network and have lost the
network connection to a remote machine
For reasons 1 & 2 above please call Emerging Technologies
to get a verification number and complete the registration
process. It takes just a minute. You will have 8 times to
exit and enter the program. You will not be blocked out of
the program unless you exit and enter the program 8 times
before calling us. Please keep in mind that our hours are
Monday- Friday 9-5pm Pacific Standard Time (800) 729-4445.
Please note that you have to be in front of the computer to
do the registration. The identification number will change
each time you go into the registration area; therefore
writing down the number to call later will not work. The
verification number we give you is good for one time only so
there is no need to keep the number. If you are running our
Timeclock program, this program needs to be off while doing
the registration. If you are running Office Center on a
network, registration should occur on the server machine,
while the other machines are exited out of Office Center.
Year End Statements to
Parents for Taxes
First, make sure your
federal tax identification number is inputted into the
To Print the Year End
- In Accounts Receivable, go
up to: "Options"
- Go to "Message
- In Individual
Charge/Credit Summaries, type in your Federal Tax number.
This number will appear at the bottom of the year end
Accounts Receivable, go to 'Print'
- Accounting Reports
- Select 'Individual
Summaries'. Select 'multiple families' to print for all
families. If you want just a single family, go to their
family folder and then select print.
Restoring Data from Past
Of course you don't want to
overwrite your current data, you just need some information
from a prior year. There are a couple different ways you can
go about it. You can make a copy of Office Center and paste
it to your desktop. Or, as many folks do, they purchase the
multisite program that allows them to keep multiple copies
of Office Center databases and access them quickly. You have
probably seen the red schoolhouse icon on the opening screen
of Office Center. This is the Multisite module. This comes
in handy after many years of using Office Center and doing
many year end closings. This is a good long term option. Or,
follow the steps below for a quick solution. To restore old data:
(It is always suggested to make a back up of your current
data first before restoring old data to
avoid unforeseen mistakes)
- Go to the My Computer icon
on your desktop
your C drive
- Find the folder that says
- Right click over the
folder and pick "copy"
- Close out screens to
- Find an open space on your
desktop, Right click with your mouse and pick "paste".
- You will see the new OC
folder on your desktop. Right click over is and pick
- Rename this folder to "Old
this click or double click on the new folder and a copy of
Office Center will show, just as your current copy.
- Follow the steps for
restoring data (see restoring data).
- After getting the
information you need from the old data, close out of the
program to avoid confusion as to which version of Office
Center is opened.
Year End Closings
Unless you are required to
do a year end closing, you do not have to in Office Center.
When you do a year end closing, you wipe out data from
previous years and can no longer see or access that
information in your current data. After some years, it is
recommended to do a year end closing to lighten up the
amount of data your program is carrying. There are several
steps involved. Your manual has the written steps, or you
can print it out from this link: Year End Closing Instructions
If you use the Office Center
Timeclock program, as children clock in and out daily those
in and out times start to add up and you may find that your
system is slowing down due to carrying a lot of data. You
can archive just the in and out times, and you can restore
them instantly too. It's simple. Please follow the steps
If you would like to restore
old in/out times:
Accounts Receivable go up to the word "Timeclock" at the
top of the screen.
- Select "Timeclock Archives"
- Select "Archive Timeclock
date box will appear. You decide what date you would like
to put in. All in and out times before that date will be
pocketed away in a separate internal folder within the
Office Center program.
- In Accounts Receivable go up
to the word "Timeclock" at the top of the screen.
- Select "Timeclock Archives"
"Restore Timeclock information from Archives".
Lining up W2 text and
Lining up Checks
opening screen of Office Center select:
"Top" is for adjusting the text
up or down.
2.50 equals about one line space.
Whatever number you have in there, add or subtract by
to move the line up or down one line. If the number is set
to 0.00, and you want to move it down, use a negative sign.
-2.50. A positive number moves the
text up, a negative number moves the line down
"Left" is for
adjusting the text left or right. A few
character spaces are approximately 2.50. Whatever number you
have in there, add or subtract by 2.50 to move the text left
or right. If the number is set to 0.00, and you want
to move it left, use a negative sign. -2.50.A positive
number moves right, a negative number moves left.
- System Settings
- General System settings
under "Check Offsets" you will see "Top" and "Left"
When index corruption occurs,
usually the result of a power failure, a number of
may appear. Examples: a customer balance may be wrong, or someone else's
balance or data may appear on another family's folder,
classroom names are not the right names etc. Data corruption can occur for a number of reasons:
Index corruption can occur in any software program, it is
basically a scrambling of information that needs to be
reordered. Office Center has a built in routine to reindex
the program files and by doing so your data may be reordered
to it's proper place. . Follow the steps in order below:
- Power outage
- Leaving computers on for an extended period of time
- Hardware problems, computers freeze.
- Low level (operating
system level) disk formatting problems.
Reindexing Office Center:
This begins a "reindexing" process, which usually takes
about 15 seconds. This will reorder your database back to
the proper order. Go into your program and check to see if
the problem is fixed. If so and you are running on a
network, go ahead and turn on your other computers, and/or
activate your Timeclock program.
- Turn off all machines in the proper way. If you have
the Timeclock program, deactivate it.
- If you are running on a network (a group of 2 or
more computers connected together that share
information) Reboot the server machine only. If you
aren't running on a network, turn on your computer.
- When you can access Office Center again. Stay on the
opening logo screen and select the word "Help" on the
- From that menu select "Technical Support"
- Then select "Repair All Databases".
and Restore Instructions
make a backup in Office Center:
- Plug in the backup device (you
will need to know what the drive letter is)
- On the opening logo screen of
Office Center select “Disk Options” (top left)
Choose “Back Up Information”
A new screen will appear giving you
choices of which programs you want to back up, check the
appropriate boxes… Accounts Receivable, System Settings etc.
(which ever program modules you have)
- Where it reads “Back up to what
location” you will need to type in the drive letter,
colon, and back slash. For example if the drive letter
for your device is F, you will type in F:\
(there is a difference between the
forward slash and back slash on your keyboard)
- Press the OK button to begin the
You may check to see if
you’ve made a good back up by going to back up device. Your
back up files should be there showing AR.LZH
(Accounts Receivable), Accounts Payable is AP.LZH,
SS.LZH is system settings etc.
NOTE: “System Settings” are your custom
settings that you have set up for your center, i.e.,User
Access Rights, Passwords, charge descriptions etc.
Restoring Your Data Files
About Restoring Data
Be sure to install the Office Center
software program on your computer before you restore
your data files. When you restore your data files, you will
overwrite all the previous data in your Office Center
program on your computer. Always be careful. You can
only restore to see your data files into the Office Center
software program - you cannot open them otherwise.
If you have a network of computers
using Office Center please exit out of the software on all
computer (including Timeclock if you have that) before
restoring your data files.
Instructions to restore your data files
- Connect your flash drive or other
device that contains your back up files into the new
computer. (you will need to know what the drive letter
of the device is)
- Select “Restore a Previous Back
- A warning message will come up
telling you that you are about to overwrite your current
information. If you are ready to proceed, click
- Check the appropriate boxes for
the programs you are going to restore
- In the field space that reads,
“Restore From What Location” Type in the drive letter of
the device you are using then colon, then back slash.
For example: G:\
Your files should restore
Note: the drive letter changes from
computer to computer, if your data files do not restore
please check the drive letter of your device
How to Check and identify the drive letters on your
To check what your USB port drive letter is, please
follow the steps below:
Identify and remember the drive letter. Please note that
EVERY MACHINE IS DIFFERENT AND WILL BE MOST LIKELY BE A
DIFFERENT LETTER ON ANOTHER MACHINE. So, if you are planning
on backing up and restoring to two different machines you
have to follow these steps again on the other machine to
identify the drive letter.
- Plug in your device to a USB port in your machine
- Minimize all programs so you can see your desktop
screen with all of your icons
- There will be an icon that reads
"My Computer" on
your desktop, click on it
- There will be several drives listed. You will most
likely see one named "removable disk"
- Identify which drive letter is for your removable
device. For example it may be E: or J:
Recommended And Minimum
hardware requirements of
Center are based on what
is “current” in today’s hardware market.
hardware requirements typically depend upon the operating
system and the presence of antivirus software on the
recommended hardware on a typical Windows 10, 8, 7 or Vista
platform with antivirus software is a 1-2 Gigahertz
processor(s) with 4 Gigabytes of Ram.
This relatively modest memory configuration will
provide you with optimum operating performance and it will
ensure that the operating system is not required to do a lot
of unnecessary disk “thrashing” to accomplish its daily
tasks. You will
have plenty of memory to open your email program, open up
your browser, and to still operate
Center efficiently during
When talking about the
recommended hardware requirements for various operating
systems, it is important to understand that each operating
system has it’s own ‘sweet spot” where it achieves optimal
Each operating system needs a certain amount of
memory and hard disk space to work with in order to complete
The hardware analogy that seems to best
convey these hardware requirements is to think of your
computer as a self contained small office, where there is a
secretary (a microprocessor), a desk (memory) where the
secretary works, and a filing cabinet (a hard drive) where
the various papers of information are stored throughout the
slower and somewhat older secretary (microprocessor) with a
large desk (memory) can often get more done in a day than a
younger, faster processor, with smaller desk (less memory).
That is because the smaller desk can only hold a few
papers and then the secretary has to get up from his desk to
put some of the papers away into the filing cabinet before
he gets other papers out of the filing cabinet.
Each time he has to get up from his desk to put
something back into the filing cabinet before he takes
something out, and that takes extra time.
The amount of actual filing cabinet space that
Office Center requires is very small, taking up
only a couple of folders in a typical filing cabinet.
Virtually any size filing cabinet (hard drive) will
provide enough room to install Office Center.
Center uses about 20-30
megabytes of disk space for a typical center depending on
the number of students, and how many years of data you wish
The desk space of your machine, the amount of memory in the
machine, will have the greatest impact on the performance of
The larger the desk space, the fewer trips the secretary has
to make to the filing cabinet, and the faster the work gets
done. A small
amount of desk space (memory) can hamstring even the fastest
of microprocessors if the microprocessor is spending all its
time filing and retrieving documents on the hard drive.
A minimum hardware configuration for a
current Windows 10, 8, 7 or Vista (Service Pack 2) operating system is
4GB of Ram and a 1 GHZ processor, with a 20MB hard
The optimal Windows 10, 8, 7, or Vista system will have a
minimum 1-2 Ghz processor(s), 4
Gigabytes of Ram, a hard drive that is rated in hundreds of Gigabytes,
rather than megabytes, and that has at least 1 Gigabyte of
free hard disk space.
Spyware is the broad term that defines
software installed without users' knowledge or permission,
and covers everything from relatively benign adware that
tracks Web sites visited to malicious key loggers that
record every keystroke in the hope of stealing passwords and
financial account info. Spyware has been blamed for slowing
down PCs, making them unusable on the Web due to incessant
pop-ups, and for causing large fractions -- 25 to 50 percent
-- of all help desk calls to the likes of Dell and
Microsoft. If you aren't already running one or more of
these spyware detection programs, do yourself a favor and
download at least one of these programs and use it
regularly. All of them are good programs. The first two are
freeware. The Microsoft Security Essentials program is a
free antivirus program that won't drain the resources of
your computer like many commercial antivirus packages.
Spybot Search And Destroy
Microsoft Security Essentials